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Annual Report
Renew. Recalibrate. Reaffirm. (2021)
Published 2022ViewRise Above Challenging Times (2020)
Published 2021ViewResilience in a Changing Environment (2019)
Published 2019ViewSustaining Growth(2018)
Published 2018ViewStay the course (2017)
Published 2017ViewFrom Basic Utility to Water Solutions Company (2015)
Published 2015ViewStaying Focused (2014)
Published 2014ViewOur Backstory (2013)
Published 2013ViewChanging Tides (2012)
Published 2012ViewRippling Success (2011)
Published 2011ViewWitnessing Progress (2010)
Published 2010ViewMore than just water (2009)
Published 2009ViewBreakthrough (2008)
Published 2008ViewSustainability Report
Together, Stronger
Published 2021ViewOptimizing Water Supply for Reliable Service
Published 2019ViewRising to the Challenge
Published 2018ViewExpanding Horizons
Published 2017ViewNext Generation
Published 2016ViewBeneath the Surface
Published 2015ViewOur Valued Connections
Published 2014ViewSecuring our Resources
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January to June 2022
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Published 2010ViewFact Sheet
- Maynilad Water Services, Inc. (Maynilad) is the water and wastewater services provider for the West Zone of the Greater Metro Manila area. It is the largest water concessionaire in terms of customer base in the Philippines.
- Maynilad is managed by Maynilad Water Holding Company, Inc., which is owned and operated by Metro Pacific Investments Corporation (MPIC), DMCI Holdings Inc. (DMCI), and Marubeni Corporation. The MPIC-DMCI consortium took control of Maynilad on January 24, 2007.
- Under the Revised Concession Agreement signed on May 18, 2021, Maynilad is no longer just an agent and contractor of the Metropolitan Waterworks and Sewerage System (MWSS) but also a public utility (PU). To formalize its classification as PU, Maynilad applied for a franchise in Congress.
- On December 10, 2021, Republic Act 11600 granting Maynilad the franchise to operate until 2046 was signed into law.
- Maynilad’s concession area covers a total of 540 square kilometers. It includes the cities of Manila (certain portions), Quezon City (certain portions), Makati (west of South Super Highway), Caloocan, Pasay, Parañaque, Las Piñas, Muntinlupa, Valenzuela, Navotas and, Malabon, all in Metro Manila; the cities of Cavite, Bacoor and Imus, and the towns of Kawit, Noveleta, and Rosario, all in Cavite Province.
- Maynilad operates and maintains 4 water treatment plants, 22 wastewater plants, 38 pumping stations, 37 reservoirs, and 35 in-line boosters; and has laid 6,125 kilometers of water pipelines since 2007, bringing the total of water pipelines laid to 10,778 kilometers.
- Maynilad’s customer base has expanded to 1,521,869 billed service connections or about 10 million people.
- After launching one of the largest and most ambitious NRW reduction programs in Asia, Maynilad successfully brought down its non-revenue water (NRW) level to 29% as of end of September 2022.
*All figures as of September 30, 2022

MWSS Complex Katipunan Ave., Balara,
Quezon City, 1105, Philippines
Customer hotline: 1626
Cavite Toll-Free hotline:
1800-1000-WATER
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